Downloaded files can't open, and I'm not able to view the items within the downloaded files. Alright, so whenever I download a file I can't open it and view the files within it. Say I download a mixtape from a website. When it's done and gets put into my downloads folder, the file type is one of my programs and I can't view the contents of the.
Three types of downloads are available from Adobe.com:
- Current versions of apps for purchase
- Trial downloads
- Previous versions of apps purchased via electronic software download (ESD)
Log in to your Adobe ID account to download an app that you purchased from the Adobe online store, or to download a previous version of an app. A history of your ESD purchases from the Adobe Store is available in your Adobe account.
Note:
Important: If you purchased a previous version of an Adobe software product on disc, you cannot download the app from Adobe.com.
Access your Adobe ID account online, and sign in with your Adobe ID and password.
In the navigation bar at the top, click the Plans tab.
Under Order History, click the order number for the app you are looking for.
On the order page, under Items, find the app you want to download, and click Downloads and serial numbers.
When you download an app from Adobe.com, you choose a location to save the software. If you can’t remember where you saved the files, try the following solutions.
Note:
If you downloaded an app using Internet Explorer 7 on Windows Vista, your download could have been virtualized. See Can’t find or start the download installer.
Check the location where your browser automatically saves downloaded files:
- Internet Explorer (Windows): C:...[user name]My DocumentsDownloads, or C:...[user name]Downloads
- Firefox: Choose Firefox > Preferences (Mac OS) or Tools > Options (Windows). In the General tab, look in the Downloads area. The download location is in the Save Files To setting.
- Safari (Mac OS): Choose Safari > Preferences. In the General tab, the download location is in the Save Downloaded Files To setting.
- Google Chrome: Choose Settings > Advanced. Under Downloads,you can access the Download location setting.
Check the Downloads window (Firefox, Safari, Chrome)
Firefox and Safari track the progress of files they download. If Firefox or Safari (not Akamai Download Manager) managed the download, check the Downloads window for the location of your downloaded files:
- Firefox: Choose Tools > Downloads, or press Ctrl+J (Windows) or Command+J (Mac OS). Right-click (Windows) or Control-click (Mac OS) the downloaded file, and choose Open Containing Folder (Windows) or Show in Finder (Mac OS).
- Safari (Mac OS): Choose Window > Downloads or press Option+Command+L. Control-click the downloaded file and choose Show in Finder.
- Google Chrome: Choose Settings > Downloads or press Ctrl+J. Click the Show in folder link under the downloaded file.
Search your hard disks for the downloaded files using either of the following criteria:
- Look for files modified on the date that you downloaded.
- If you downloaded a CS5 application, look for files that contain CS5. On Windows, you can add wildcards by searching for *CS5*.
Note:
For assistance with searching your hard disk, see the Help files for your operating system.
If Akamai Download Manager on Firefox or Safari managed the download, Akamai Download Manager’s log file of the download session contains the location of the saved download. To use the log file to find your downloaded file, use the steps for your browser and operating system below.
Open %USERPROFILE%.DownloadManager.DMQueue in a text editor such as Notepad.
Look at the top of the log file for the following line: ;LAST_TARGET_FOLDER=[disk location]. For example, this line indicates that the file was saved to your desktop:
;LAST_TARGET_FOLDER=C:Documents and Settings[username]desktop
Open Terminal and type the following command: grep LAST_TARGET_FOLDER ~/.DownloadManager/.DMQueue
Look in the Terminal window for the location of the saved file. For example, this line indicates that the file was saved to your desktop:
% grep LAST_TARGET_FOLDER ~/.DownloadManager/.DMQueue ;LAST_TARGET_FOLDER=/Users/[username]/desktop %
Find downloads for Adobe product purchased via Retail
If you purchased an Adobe product via a retail outlet, such as BestBuy or Amazon.com, and no longer have the installation media, you may be able to download your software from the Other Downloads page on Adobe.com.
If you can’t find your downloaded file, try the download again. Or, see any of the following for more help, depending on what you are downloading:
You can also visit the Download, install, and setup forum for help from other customers.
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By default, most downloaded PDF files open in the Internet browser currently in use, usually in a new window or tab. This document contains steps on how to make the browser download PDF files automatically, rather than open in a new tab. To proceed, select your browser from the list below and follow the instructions.
TipTo change the name of a PDF file you want to download, right-click the download link and select Save As.
Microsoft Edge
Microsoft Edge does not download PDF files by default and this setting cannot be changed. However, Edge does give you the option to save a PDF after it opens in the browser.
- Browse to the PDF file you'd like to view or download and click it.
- The file should automatically open in the browser window.
- To save (download) the PDF, click the icon.
Internet Explorer users
Similar to Microsoft Edge, Internet Explorer will display PDF files by default, instead of offering to download them for you. However, downloading a PDF is still possible. Follow these steps to view or download a PDF with Internet Explorer.
- Open Internet Explorer.
- Browse to the PDF you'd like to view or download and click it.
- You should see a box appear at the bottom of your screen.
- The Open button allows you to view the PDF, and Save allows you to download it.
Google Chrome users
By default, Google Chrome opens a PDF file in the browser window instead of saving it to the downloads folder. To change how Google Chrome treats PDF files in the browser, follow the steps below.
- Open Google Chrome.
- Click on the icon in the top-right corner of the browser window.
- Select Settings from the drop-down menu that appears.
- Scroll down to the bottom of the Settings window and click the button.
- In the Privacy and security section, click Content Settings.
- Scroll down and click the PDF documents option.
- Next to Download PDF files instead of automatically opening them in Chrome, set the toggle switch to the on or off position.
- Close the Settings tab and now any PDF should be opened in Chrome or be downloaded based on your choice in the previous step.
Mozilla Firefox users
If you're using Firefox, follow these steps.
- Open Mozilla Firefox.
- Click the icon in the upper-right corner of the browser window.
- Select from the drop-down menu that appears.
- On the left side of the screen, make sure the General is selected.
- Under Applications, look for the PDF section and click the icon.
- To make Firefox automatically download PDF files, select Save File from the drop-down menu.
To have PDF files open in the browser again, repeat these steps and select (default) or Use other... to choose another program.
Opera users
By default, Opera opens a PDF file in the browser window instead of saving it to the downloads folder. To change how Opera treats PDF files in the browser, follow the steps below.
- Open the Opera Internet browser.
- Click the Opera menu button in the upper-left corner.
- Select Settings from the drop-down menu that appears.
- Click the button, and select Privacy & Security.
- In the Privacy and security section, click Content Settings.
- Scroll down and click the PDF documents option.
- Next to Download PDF files instead of automatically opening them in Opera, set the toggle switch to the on or off position.
- Close the Settings tab and now any PDF should be opened in Opera or be downloaded based on your choice in the previous step.
Additional information
- See the PDF definition for further information about PDF files, questions and answers, and related links.